Help Center

Contact Us! 

Email: customerservice@crranchwear.com

Facebook Messenger

Voicemail (to call back): 1-866-328-4627

Text: (979) 217-3583‬

Mailing Address: 4440 Tradition Trail Suite 114 Plano, TX 75093

Materials

We use the best 100% cotton on earth. Generally either Italian cotton from  in Milan, or other top quality fabrics from Europe. These cottons are chosen for their feel or "hand," as well as their durability and color retention. Further, we use genuine Swarovski crystal accents and even our labels and fusing are the best available.

Cut

We have a proprietary cut that is longer in the sleeve and tail so our shirts look great while riding horses. Our Tradition/Pro cuts enables riders to roll back the cuff in adjustable amounts so you can go from riding to a social setting with a perfect fit. The longer tail prevents the shirt from pulling out while leaning over a horse. Finally, our buttons are spaced closer together so they don't get caught on the horn or reveal more than intended.

Process

CR shirts are handmade in Dallas, TX by real people making a fair wage. We are fanatical about quality control and have a very rigorous inspection process. We sew on our buttons twice and use a very dense (and very straight) stitch count so that the shirts last a long time and the buttons stay on. Further- we protect our shirts throughout the process so they are perfect for our customers when they receive them.

Service

We pride ourselves on providing the best customer experience possible. As a small, family business, we have the pleasure of working personally with our customers while building strong relationships. If you have any special requests or need any assistance (no question is too big or too small) please reach out to us via email, phone or Facebook messenger! 

Once you have created an account with CR RanchWear, you will start earning points with every online and in booth purchase and your social media interaction with CR posts. Rewards start at 500 CR Points:

• Earn 200 points when you sign up
  
• Earn 100 for your birthday
  
• Earn 2 points/$1 spent
  
• Like/share on Facebook, Instagram= 50 points

How do I redeem my points?

You can use your points towards online purchases or at our booth. To access your coupons, log into your account on our website. Then at the bottom right corner of the screen there will be a black box labeled rewards. Click on that and your available coupons will populate. Simply click redeem then copy and paste the code into the "discount code" field at checkout.

Please note that only one coupon/promotion can be used per order.

Our Dallas / Plano warehouse isn't set-up as a traditional storefront - but you are more than welcome to stop by! We are located at 4440 Tradition Trail, Suite 114,  Plano, TX 75093, USA and are typically in the office from 10-4 Monday through Friday. We can also make appointments with our owner for measuring for custom shirts as well. Please let us know when you are planning on stopping by and we will make the arrangements! 

Returns at CR are easy! Unworn, non-sale products purchased from CR can be returned within 30 days of purchase for any reason for a full refund or exchange. Sale items and custom orders are final sale.  

What items are returnable? 

• Within 30 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact

How do I return?

Please send your item(s) back to us with a note of what you need in exchange or that you'd like a refund:

CR RanchWear 

4440 Tradition Trail, Suite 114 

Plano, TX 75093 

Refunds:

Once we receive and inspect you return, you can expect to receive a refund confirmation email within 7 days. Please note that it can take up to 7 days for your credit card account to reflect your refund. Store credits will be emailed the same day your return is processed. 

Sale items:

Only regular priced items may be refunded or returned, unfortunately sale items are ALL SALES FINAL.

Custom and Made-to-Order Shirt:

Custom and shirts made-to-order are final sale. 

If you are return shipping an item for refund over $75, we ask that you use a trackable shipping service or purchase shipping insurance.

We don’t accept returns on Gift Cards. 

Still have questions? Please contact us at customerservice@crranchwear.com. 

Orders are shipped Monday - Friday. We do not ship orders on Saturday or Sunday (except during the Holidays). 

Jean orders are subject to a 48 hour processing time - if you need jeans expedited please contact us!

We aim to ship all in stock standard orders within 24 hours. Orders received after 12 pm CT will be shipped out the following business day. Please note, the item you bought may be at a show. If this is the case, it may take 1-2 additional days for your order to ship. 

If you need something for a particular upcoming show or deadline, please comment in the "Special instructions for the seller" box at checkout and we'll do what we can. The more information for our warehouse the team, the better!

Your order may come from one or more of our warehouses and may arrive in multiple packages.

All shirts and Yuccas are handmade items in very limited quantities, you may be contacted by a member of our customer service team about a replacement item if the original item is unavailable - our team will work to find a replacement you are thrilled about or we will issue a full refund for the original item.

If you need your order sent with overnight or 2-day shipping, please send us an email at customerservice@crranchwear.com or message us on Facebook. We’ll confirm if we can ship your order with the expedited shipping and send you an invoice for the additional shipping charge. 

No, sale items are final sale and not eligible for return or exchange.

CR Classic

• French Cuff

• Crystals details on collar tips, cuff tips and yokes

• Front and back yokes

• Traditional 3-button cuff

• No crystals

• Single yoke on back, no front yoke

• Traditional 3-button cuff

• Crystals details on collar tips, cuff tips and yokes

• Front and back yokes

Our shirts tend to run one size larger than typical “Made in China” shirts.  For example: if you typically wear a large, we recommend you order a medium in CR. Check out our size chart to see what size will fit best. It is also helpful to measure a shirt you have that fits you well. 

• Women's Size Chart 
  
• Men's Size Chart
  
• Girls Size Chart
  
• Kimes Ranch Jeans Fit Guide
  
• For fitting/measuring instructions, please click here. 
  

Yes! We love making custom sizing and custom designed shirts! Can’t find the right shirt to complete your show outfit? Let us design you a perfect, one of a kind shirt that will set you apart! Custom shirts start at $269 with a typical production time of 4-6 weeks. To start the custom process, send us an email at customerservice@crranchwear.com

In order to offer a wide variety of styles and designs and to keep options fresh, we produce our shirts in limited size quantities. Most shirts are not restocked once they sell out. If there’s a particular shirt you have your eye on, send us an email at customerservice@crranchwear.com and we can check to see if we have any of the fabric left over. If we do, we can recut your size! The recut fee is $50 and typical production time is 4-6 weeks.

If you’re interested in representing CR RanchWear inside and outside of the arena, please submit an application. Applications are reviewed in December and our sponsored rider summit is in January where the team is set.(link to application)

Sun Smart- 100% performance polyester, lightweight, sweat-wicking and sun protecting 

Cotton Sateen- 100% cotton, mid-weight, mid-sheen

Italian Cotton- 100% cotton, mid- light weight, Made in Italy, looser weave 

Prints- 100% Cotton, Flat/no sheen unless it has "metallic" in the name, Light- mid weight depending shirt to shirt, high quality quilters cotton

Satin- 100% Polyester, High sheen, comes with the mega-crystals  

We do! For pricing and process, send us an email at customerservice@crranchwear.com

We aren’t currently adding wholesale accounts at this time. We’re in the continued process of restructuring our wholesale program and building inventory to support current and future wholesalers. Please check back at a later date as things may be different!

Italian Cotton

Our Italian cotton shirts are made with the finest cotton available, exclusively designed and woven for CR in Italy. Our Italian cotton shirts are typically light-weight, soft to the touch and exquisitely woven with a nice sheen under the arena lights. 

Premium Cotton

Premium cottons include our prints and cotton sateen. We source our prints from a variety of American fabric designers and producers. We love finding bright, fun and unique prints that will stand out in the arena. Our cotton sateen shirts has a soft, silky feel with a beautiful sheen. We source the highest quality cottons available to insure the highest quality shirt on the market!

SunSmart

CR SunSmart: Made to work as hard as you do

• 100% High-tech polyester
• UV Protection (UPF Rating 25: Very good protection)
• Moisture Wicking
• Breathable 

We encourage you to not dry clean your CR shirts. The harsh chemicals cause fading and really shorten the life of your shirt. 

- Wash delicate, with light detergent

- Hang to dry or tumble air dry

-For 100% cotton shirts, iron cotton shirts on cotton setting, avoiding crystals. 

-Do not iron SunSmart/performance polyester shirts 

3517 Seltzer Drive

Plano, TX 75023

Please mail all returns to our warehouse at 4440 Tradition Trail, Suite 114, Plano, TX 75093.